Privacy Policy
Your Data, Your Trust, Secure with Us.
- Introduction
Welcome to SenangReview, a service operated by Erazem Sdn Bhd (“Company”, “we”, “our”, or “us”).
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
- Information We Collect
2.1 Personal Information
We may collect the following:
- Name
- Email address
- Phone number (including WhatsApp number)
- Business name and details
- Customer feedback/reviews submitted through the platform
2.2 Non-Personal Information
- IP address
- Browser type
- Device information
- Usage data and analytics
- How We Use Your Information
We use your information to:
- Provide and operate SenangReview services
- Manage customer reviews and feedback workflows
- Publish positive reviews to third-party platforms (e.g., Google) based on client settings
- Improve our platform performance and user experience
- Communicate updates, support, and service notifications
- Disclosure of Information
We do not sell your personal data. We may share your data with:
- Service providers (hosting, analytics, WhatsApp API providers)
- Third-party platforms (e.g., Google Reviews) upon user action or system automation
- Authorities if required by law
- Data Security
We implement reasonable technical and organizational safeguards to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute security.
- Data Retention
We retain personal data only as long as necessary:
- To provide services
- To comply with legal obligations
- To resolve disputes
- Your Rights (Under PDPA)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Withdraw consent (subject to service limitations)
Requests can be sent to: [Insert Email Address]
- Cookies
We may use cookies to enhance user experience and analyze website traffic.
- Third-Party Links
Our platform may link to third-party services. We are not responsible for their privacy practices.
- Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
- Contact Us
Erazem Sdn Bhd
Email: mail@senangreview.com
Phone: +6016-7092296
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